Customer Service » Serta Warranty
This Serta Warranty covers only the following items during normal wear:
This Serta Warranty does NOT cover items such as, but not limited to :
Conratulations on your Serta Mattress.
Our Goal is to provide the highest product quality and durability, assuring you of the most comfortable and healthful nght sleep
Because we strongly believe in the quality and craftsmanship of our products, this
Serta Mattress warrants against manufacturing defects in workmanship and material
If you observe a defect, contact Serta. In order to claim the warranty, you must be
the original purchasing consumer with the address as stated in the invoice.
You must, within the duration of warranty, provide :
1. The invoice from where you bought the mattress
2. The warranty card
For the first two years after delivery your Serta Mattress will be repaired or replaces
without charge, exclusive of transport cost. All other claims including incidental or
consequential damages are precluded as in the list overleaf.
If your Serta Mattress fails due to a manufacturing defect after the first two years,
replacement will be made at charge. The charge will be 1/10th the prevailing
retail price, times the total number of years owned, plus transportation cost.
If identical mattress is not available at the time of replacement, Serta reserves the
right to substitute materials of equal quality.
Serta reserves the right to refuse service and invalidate the warranty when, upon inspection, the mattress is found to be in an unsanitary condition or when the product failure is caused by factors other than workmanship or materials.
As in any premium mattress, body impressions are the norm, to indicate that the
comfort layers are conforming to your body. Thus, body impressions are different
Any and all implied warranties on this mattress shall not exceed the duration term
of this limited warranty.
This warranty begins on the day you received your Serta Mattress. If your Serta Mattress is replaced, this limited warranty will not be renewed or extended.
As for Serta’s Natural Latex, this warranty is strictly under the condition that Serta’s Natural Latex Bedding Products are properly covered with fabrics, kept on a cool and dry conditions and not exposed to direct sunlight.
*Please click here to download the Warranty Claim Form.